Shipping and returns

DELIVERY

DELIVERY IN FRANCE

For delivery in France, we offer 3 methods for receiving your products

  • Pickup point delivery (Mondial Relay), free
  • Home delivery (La Poste / Colissimo): €6 without signature or €8 with signature

Pickup point delivery via Mondial Relay is free. For La Poste / Colissimo deliveries, you have the option at the time of payment to choose delivery with or without a signature.

You can track your shipment by using your tracking number and clicking on one of the links below:

          INTERNATIONAL DELIVERY

          If you would like international delivery, we will deliver your order via La Poste / Colissimo for €12.

          We deliver to European Union countries as well as Switzerland and the United Kingdom. Here is the list of EU countries covered by delivery: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Czech Republic, Slovakia, Slovenia, Sweden.

           

          RETURNS AND REFUNDS

          Returns are accepted and must be made within 14 days of receiving the order. Items must be returned in perfect condition, consistent with their original state (with the tag still attached) and must not have been worn.

          RETURN PROCEDURE

          Step 1: submit your request

          Submit your request by email with the subject “Refund” to contact@nabou-paris.com. Please include the following information in your email:

          • First and last name used for the order
          • Order number

          We will send you the instructions for returning the package by email (please note that return shipping costs are at your expense).

          Step 2: prepare your package for shipping

          Place your item in the original envelope or in any other container suitable for shipping a package. Stick your return label on your package (be sure to check that your package does not have any other shipping or tracking labels).

          Step 3: drop off your package

          Drop off your package at a pickup point or post office (depending on the chosen return method).

          REFUND TIMEFRAME

          We will issue the refund no later than 14 days after receiving your items at our workshops, via the payment method used at the time of the order (and if the return was made in compliance with the rules set out above). We will confirm the receipt of your order at our workshops, as well as the refund, by email.

          EXCHANGE

          If you would like to make an exchange, please send us a request by email to the contact address and put “Exchange” followed by your order number in the subject line. We will ship the new item as soon as we receive the old one at our premises.